A high street agency in Worcestershire has recently taken the title of best travel agency in the UK and Ireland at the seventh annual Travel Trade Gazette’s TTG’s Top 50 ceremony in Birmingham.
The independent, family-run travel business was amongst 500 travel agencies and branches competing for the title, following a visit from a TTG journalist at the start of the year.
Customer service, expertise, performance, and efforts to give back to the local community were all assessed as part of the awards process.
The team were recognised for their innovative communication methods and technological advancements, particularly during the pandemic. Podcasts, GoPro and Loom videos were some of the inventive and informative methods of communication providing a more personalised and supportive approach.
Adapting quickly to customer demands, arrangeMY escape introduced at-home visits as soon as it was possible, for those who still felt concerned about the pandemic. This is something that is still being offered, due to its success.
Jennifer Lynch, arrangeMY escape general manager, said: “I am beyond proud; the team have worked incredibly hard to build a solid community focused travel agency and to have this recognised by such a prestigious award is testament to our continued commitment.
“There has been much uncertainty surrounding our industry at the moment. Coronavirus has affected each and every business associated in travel, including our own. Travel agents are often forgotten about in this crisis, working long hours to make sure customers are looked after.
“However, there are positive signs and this brings us hope that we will become stronger, along with renewed confidence in booking with arrangeMY escape, and this award reinforcing our values.”
As well as this accolade, arrangeMY escape was also awarded ‘best regional agency’ in central England.
Opening in 2017, despite the pandemic, the travel agency has had success year on year, being named as a finalist in the same awards in 2020, winning customer service awards with Worcester BID in 2018 and then a member of the team scooping ‘travel agent of the year UK & Ireland in 2019.
Jennifer added: “We are thankful to our loyal customers, suppliers and local businesses for their support over the last two years. We have been welcomed into the heart of Worcestershire and we cannot wait to share our good news.”