Warwickshire based technology consultancy Tisski has won the contract to support the implementation of a new stakeholder engagement and case management system for HM Land Registry.
Responsible for the registration of land and property ownership in England and Wales since 1862, the non-ministerial department is seeking to improve engagement with citizens, financial institutions, lawyers and developers.
Tisski’s cloud-based customer relationship management (CRM) platform will provide customers with a single connected view of account data, improved self-service functionality and greater overall experience via the HM Land Registry web portal.
Tisski will also provide data migration and remote employee training support.
Katie Gordon-Smith, Head of Customer Division, HM Land Registry said: “We have a clear five year strategy that enables us to improve our service as we aim to become the world’s leading land registry for speed, simplicity and an open approach to data.
“Our digital transformation journey is crucial as the service underpins trillions of pounds of property ownership in England and Wales. Tisski provided good evidence of their knowledge, technical experience and sector expertise in supporting large government and non-government bodies.
“The system they create will enable us to become a more digital and data-driven registration business and ensure we can continuously improve service levels, productivity and tax payer value for money.”
Anna Assassa, CEO at Tisski, said: “We’re proud to be working with Her Majesty’s Land Registry to improve this vital national service, helping them to achieve their goal of becoming world leaders in their field and delivering tax payer value for money.
“Our delivery model with remote capabilities means that, despite Coronavirus restrictions, we are still able to deliver digital transformation projects to the highest of standards, within the specific timeframe.”