telent enables digital transformation of East Sussex Fire & Rescue Service

Eastbourne Fire & Rescue service

Telent, a leading Warwick-based technology and network services company is carrying out a digital transformation programme for East Sussex Fire & Rescue Service (ESFRS), increasing operational efficiency and reducing the time and cost spent on admin tasks.

The ongoing ICT Managed Service project – which is covered by a seven-year contract worth around £8.3 million – has already seen the successful deployment of a cloud-based infrastructure, with consolidation of the existing IT infrastructure to the cloud continuing.

In the future, a new performance management solution will automate a broad range of operational reporting against FRS targets.

ESFRS Chief Fire Officer & CEO Dawn Whittaker said: “After telent were engaged to undertake the maintenance and support of our technology estate, and after a period of stabilisation, we have seen a significant reduction in IT incidents logged and a pleasing increase in reliability. “ESFRS is investing in a major IT infrastructure refresh and new capabilities to support the business needs of our service and telent will provide critical support to ensure we deliver efficiently, effectively and maximise digital and technological opportunities.”

Barry Zielinski, General Manager for Public Safety and Defence at telent, said: “We are absolutely delighted to have been selected by ESFRS, which required an urgent upgrade and management of its ICT services. We have now successfully installed a virtual infrastructure which will in turn increase ESFRS’ mobility, performance, availability and resilience. Furthermore, we were able to enable this while supporting ESFRS in a challenging, but very necessaryheadquarters move from Eastbourne to Lewes.

“The project teams on all sides have worked tirelessly to make this a great success by introducing significant technology changes to aid business transformation and bring ESFRS’ technology to the leading edge, while continuing to address future virtualisation opportunities.”

Mark Plato, CEO at telent, added: “telent is very pleased to have such a strategic customer with ESFRS, which recognises the need for change and has a strong willingness to be at the forefront of technology. We all look forward to a very long standing and successful relationship while continually planning for the future.”