Handelsbanken is renowned for its local relationship banking and primary aim of delivering the best possible service.
Graham Hammond, Corporate Manager at one of Handelsbanken’s two Oxford branches, explains: “Handelsbanken is best known for providing personally tailored banking solutions. We take the time to get to know our customers and their objectives to provide the best personal advice and service we can, and we take a holistic view, meaning that whether a customer’s requirement is for corporate or personal banking, we can deal with all of their needs under one roof and understand the whole picture.’’
Demand for Handelsbanken’s modern day take on traditional banking has helped the bank grow to serve over 200 British communities. For customers of Handelsbanken, the branch is the bank. Not only are employees empowered to make credit decisions and deliver solutions locally, but they are also available to handle a customer’s day to day banking requirements in person, rather than through call centres.
This is perhaps just one of the reasons that Handelsbanken has come top for customer satisfaction for ten years running in an independent survey of British banks (EPSI Rating 2009-2018) and has been named as the most recommended provider for SME banking by the Competition and Markets Authority’s Independent Service Quality Survey (Feb 2019).
“Business owners in particular tell us they appreciate having a direct line to their account manager, and the fact that the majority of decisions are made locally here at the branch, by people they know, and whom know their business and the local marketplace.’’
Graham Hammond, Corporate Manager Handelsbanken Oxford West Way
In his role, Graham spends much of his time getting to know new customers and build relationships with the aim of becoming their trusted banking advisor. He says “I enjoy dealing with people and helping them achieve their goals by creating personally tailored solutions that meet their specific needs.”
Graham continues “We offer a wide range of products and services for businesses; from everyday banking and cash management, trade finance, asset finance and invoice discounting, to financial planning and investment management for companies. The fact there are no product targets or incentive bonuses in Handelsbanken means we can focus solely on what is best for the customer, not what is best for the bank at any particular time. Our main focus is to always deliver the best possible service we can.’’
One Handelsbanken business customer commented: “We use Handelsbanken for one reason, service; the fundamental ability to pick up the phone and talk to a senior person dedicated to our account about whatever issues may emerge saves us an enormous amount of time. In addition, Handelsbanken understands our business. We recommend them unreservedly.’’
To have a chat about how Handelsbanken may be able to help with your business or personal finance requirements, pop into one of the Oxford branches or contact Graham on 01865 204918 or firstname.lastname@example.org
Handelsbanken is the trading name of Handelsbanken plc, which is incorporated in England and Wales with company number 11305395. Registered office: 3 Thomas More Square, London, E1W 1WY, UK. Handelsbanken plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 806852. Handelsbanken plc is a wholly-owned subsidiary of Svenska Handelsbanken AB (publ). Our wealth management services are provided by Handelsbanken Wealth Management. Handelsbanken Wealth Management is a trading name of Heartwood Wealth Management Limited which is authorised and regulated by the Financial Conduct Authority (FCA) in the conduct of investment business and is a wholly owned subsidiary of Handelsbanken plc.