Reading tech business makes major investment in customer experience

THAMES VALLEY Arun Bala Invenio 1

Reading-based Invenio Business Solutions has announced a new partnership with Deep-Insight, to help improve its customer experience culture and extend customer experience programmes.

Since 2017, the IT consultancy has doubled in size and with the anticipation of more change in the coming years, Invenio wants to maintain it core values, while evolving the organisation’s culture as it matures.

The new Customer Experience Programme will be action orientated, and will jump on any customer issues as they arise.

The company says this investment is integral to all future activities at Invenio, a “tangible commitment to integrate the customer voice across global business units.”

Deep-Insight’s says that to be truly customer-centric, an organisation requires a roadmap of careful planning and execution. The in-depth assessment will identify gaps and help build lasting customer relationships with personalised plans across each account.

Arun Bala, CEO at Invenio, said: “My focus has been and will continue to be on delivering success for Invenio’s customers while driving transparency and value delivery through all customer engagements. Partnering with Deep-Insight to enhance our customers’ experiences is a fantastic investment for us, I look forward to driving this initiative with their team.”

John O’Connor CEO at Ireland-based Deep-Insight, added: “We’re looking forward to employing the skills, tools and methodologies to help Invenio employees operate a world-class Customer Experience Programme.”

Invenio Business Solutions aims to solves complex business challenges with innovative technical solutions. The company focuses on three sectors – Media & Entertainment, Digital Supply Chain and the Public Sector. Formed in 2006, the company has subsidiary offices in Germany, Mauritius, Saudi Arabia, Dubai, Qatar, Fiji, India and USA with a 1,000-strong workforce.