Good Energy agree customer service tech platform with Octopus Group

Good Energy

Good Energy Group PLC, the 100 per cent renewable electricity supplier and energy services provider, has announced an agreement with Kraken Technologies Ltd, part of Octopus Group to provide it with a new customer services technology platform.

The company says that the Kraken system is expected to drive operating cost savings, customer experience benefits and future growth. This will enable more customers to access competitively positioned clean energy and technology services from Good Energy, the energy supplier Which? recently gave its highest green rating. It will enable more people and more businesses to reduce their carbon footprint, at a time when consumers want to take action to combat the climate crisis.

This agreement is in line with the Company’s strategic goals of lowering customer acquisition cost, improving customer retention and increasing overall customer lifetime value through an improved offering of products and services.

The total forecast investment of £4m will be split approximately equally between cash and non-cash elements. Operating cost savings are expected to achieve payback of the forecast investment within 18 months of the April 2020 full implementation.

Juliet Davenport, Founder and Chief Executive Officer of Good Energy, said: “Good Energy is recognised by Which? as the UK’s most highly rated energy company for renewables.  Kraken Technologies has developed a proven best in class customer services platform. This powerful combination of  deep renewables expertise and customer friendly technology, will help us to realise our growth ambitions. We will provide additional clean energy services to the growing number of homes and businesses who want to harness the power of renewables and clean technology, to make a difference to the quality of their lives, businesses and our planet.”