Gloucester insurance company’s risk management teams get back into the field

Ecclesiastical Martin Barnard Risk Management Surveyor

It’s back to field work for Gloucester-based Ecclesiastical Insurance‘s risk management teams this week.

Following a thorough risk assessment, the insurer’s frontline teams are once again able to visit customers on site for the first time since Government restrictions were put in place.

Although many of Ecclesiastical’s staff have been able to work remotely, the 45 members of the risk management team have been unable to visit customer sites until additional measures were in place to protect them and others.

But they didn’t stop working, engaging with customers via the company’s Risk Line, desk top appraisals and valuations and by publishing guidance documents and insights.

Jo Whyman, Risk Management Director at Ecclesiastical, said: “Our commitment to providing our customers with excellent service is something we have maintained since 1887 and are proud to continue this tradition.

“We know this has been a challenging time for many of our customers, and so we are keen to get back to supporting them.

“Site based Risk Management support is a fundamental part of what we offer as an insurer, and so it was a priority to get up and running as soon as we could while ensuring the safety and wellbeing of our customers and our colleagues.

“The response from the teams has been phenomenal and their passion to return to helping customers on site has really shone through.”