Reading based field force scheduling specialist FLS (which stands for Fast Lean Smart) has won a contract with one of the world’s largest infrastructure operators to improve and repair military homes across the UK.
Amey Secure Infrastructure, which looks after thousands of assets on behalf of clients in secure environments, has selected FLS to help optimise scheduling for around 150 operatives servicing more than 22,500 homes in Ministry of Defence estates across Central and North regions.
FLS will provide scheduling to improve the service experience at armed forces homes, including heating, electrical works and repairs services, with more effective scheduling assisting Amey’s targets of reducing carbon emissions by more than 25 per cent over the next five years, aiming to reach Net Zero by 2040.
David Smith, Group Digital Transformation Director – Amey Secure Infrastructure, said: “Working with FLS will help Amey to bring a step change of experience, both for the families receiving our service and for the tradespeople delivering it. It will improve the accuracy and transparency of day-to-day operations and generate additional data to optimise our future service. It brings the added benefit of helping us to reduce average travel time for colleagues, in turn reducing our overall environmental impact.”
Jeremy Squire, UK Managing Director at FLS, added: “We are delighted to be working with Amey Secure Infrastructure to meet such a vast housing maintenance responsibility, for those on the frontline of the UK’s defences. Amey has ambitious productivity and service level targets and the FLS VISITOUR dynamic scheduling and customer engagement capabilities will be significant enablers to achieve these.”