Enthusiasm for DIY doubles sales at Roofing Megastore

Roofing Megastore

ONLINE roofing merchant Roofing Megastore has achieved an impressive 100 per cent increase in revenue in 2020.

Founded in 2017 by Banbury-based entrepreneur Gian-Carlo Grossi, Roofing Megastore success in 2020 was made possible by rapidly scaling its team, adopting new processes, and making targeted investment in response to the explosion in demand during the first COVID-19 lockdown.

With so many Brits stuck at home looking to pass the time undertaking DIY, Roofing Megastore’s tripled the size of its customer service team to meet demand. This allowed the business to continue serving homeowners and tradespeople by telephone and email throughout the initial phase of the pandemic and beyond.

Gian-Carlo said: “As a national lockdown loomed, we began expanding our team and adopting new processes weeks ahead of most other builders’ merchants. This meant that we were able to offer the same level of service and quality products that Roofing Megastore is now known for. As a result of this swift action, we were able to serve more than twice as many customers when compared to the previous year.”

He continued: “This response allowed us to support tradespeople and homeowners during this difficult time. Whilst key workers and healthcare professionals in the NHS are the true heroes of the pandemic, we’re pleased to have played our part in keeping the country moving, whilst demonstrating the benefits we offer over traditional builders’ merchants.”

Roofing Megastore now plans to build upon the successes of 2020 and continue its remarkable pattern of growth. This includes further expansion of internal teams, continued investment, and the launch of a brand-new website. As consumer behaviour shifts ever more online, Gian-Carlo believes Roofing Megastore is in a unique position to capitalise on these trends and drive further innovation in a sector still clinging to tradition.

Last year more than one million Brits visited Roofing Megastore’s website on the hunt for roofing and DIY supplies.