Enreach team works wonders!

Promotional Business Feature: Enreach

The Enreach team combines futureproof technology with a formidable team of over 130 colleagues in the UK and 1,000 colleagues across Europe.

As a result, they’re an unstoppable force in the UK telecoms market. As the go-to provider for SMEs when it comes to award-winning business communications, the Enreach UK team have been making moves in the industry for over 20 years.

Following 18 months of uncertainty as a result of the COVID-19 pandemic, the Enreach team has gone from strength to strength in the UK. As a provider of everything a business needs to work wonders, the team have helped thousands of businesses to work their magic from home to ensure full business continuity in extremely challenging circumstances.

Offering everything from business phone systems to IT solutions, business grade broadband and mobiles, the provider has three industry-leading flagship products to ensure their customers are on top of their game. As well as futureproof technology, the provider has a unique team set up to ensure their customers’ needs are met and that customer service that is second to none.

Futureproof technology

Unbeatable technology is the norm at Enreach, with three flagship products under their belt the Enreach team have thrived in the past 18 months by ensuring their customers have everything they need to work effectively throughout the pandemic.

HD Touch, the provider’s leading desk phone stands out from the crowd with a HD touch screen display, built-in video calling capabilities and all the apps you could wish for. Combining everything a smartphone can do with traditional phone system features like call recording and call reporting, the desk phone leaves no room for wanting more.

Enreach Contact, the provider’s own cloud solution, was designed for hybrid workers, making it a lifeline for many businesses during the pandemic. With a built-in softphone and the ability to flip live calls between devices, the provider ensures that not only can their customers work effectively from home but that their technology can aid a better work life balance.

With video calling more important than ever before, the Enreach team used Enreach Meetings, their own video conferencing platform, almost as much as their customers. With private video calls for up to 25 participants, meeting recording and screen sharing all available at the touch of a button, Enreach Meetings has made staying in touch as easy as pie.

Unbeatable customer support

Excellent customer support is the name of the Enreach game. As such, the team have a unique set up to ensure every single customer, regardless of their size or their industry are made to feel like VIPs.

With a dedicated account manager for each customer, there’s no such thing as waiting around for assistance. With a single point of contact, the team ensures that any issues are solved swiftly, and customers are kept in the loop at all times.

In addition, the team has a strong customer support team which ensures customers can report faults, ask questions, and make changes and additions to their services via email, phone call or chat bot.

Finally, the provider has a dedicated training facility for both virtual and on-site training available to all customers, new and old. This way, customers can access training guides or set up live demos with dedicated trainers to ensure that their teams are getting the most out of their chosen solutions.

The Enreach UK team are on hand to help with any business communication needs you have. Whether you’re looking for a quote that’ll make your day or some friendly, impartial advice, you can contact the team on enquiries.uk@enreach.com or 0333 3603 899.

Meet the Enreach UK Senior Leadership Team

Duncan Ward, Chief Executive Officer

duncan_ward – enreach

Enreach UK’s powerhouse Chief Executive Officer, Duncan Ward, boasts over two decades of experience in the telecommunications industry. Having successfully built and launched the Orange Business brand, Duncan joined Enreach to take the provider to the next level as they aim to become the ‘go to’ provider for unified communications in the new normal. He focuses on providing the most innovative solutions and best customer experience possible as he believes in technology that adds real value for their customers. Duncan is responsible for all other Senior Leadership Team members. ceo.uk@enreach.com

Amelia Ebdon, Director of Marketing

amelia_ebdon – enreach

Enreach UK’s marketing mastermind Amelia Ebdon has been with the company for 4 years. Having previously worked in a range of sectors, ranging from fashion to food and drink, she takes charge of everything to do with the Enreach brand. Staying ahead of industry trends and ensuring effective communications with customers and partners is the name of the game for Amelia. Amelia is responsible for the UK marketing team. amelia.ebdon@enreach.com

Paul Roscoe, Director of Operations

paul_roscoe – enreach

Following 9 years at Vodafone, Paul now oversees the operations at Enreach UK. With over 20 years’ experience in the industry, he’s on board to provide the best possible customer experience while streamlining and safeguarding the efficiency of the provider’s service operation to allow for continued development and long-term success for their customers. Paul is responsible for the customer support and engineering teams. paul.roscoe@enreach.com

Roan Pratt, Director of Sales

roan_pratt – enreach

Enreach UK’s sales superstar Roan has enjoyed extensive experience leading award-winning teams within the telecoms industry. Roan had a substantial understanding of the UK telecoms market including UCAAS (unified communications as a solution) and CCAAS (contact center as a solution). Roan heads up the sales team including internal sales, telemarketing, account managers and UC specialists. roan.pratt@enreach.com

Steve Webb, Director of People and Culture.

steve_webb – enreach

Passionate about people, Steve has almost two decades of experience in the telecoms industry with a wealth of experience in HR. A fellow of the Chartered Institute of Personnel & Development, Steve is a strategic leader and focuses on the provider’s employees, internal processes and company culture. Steve is responsible for the People and Culture team. steve.webb@enreach.com

The Enreach UK team are on hand to help you with any business communication needs you have. Countact us enquiries.uk@enreach.com or call 0333 3603 899