Cirencester healthtech firm develops remote receptionist tech for NHS

Intouch with Health

Cirencester based healthcare technology specialist, Intouch with Health, has developed new remote hospital receptionist technology to help the NHS improve the experience of visiting outpatients.

iReceptionist allows outpatients to contact a centralised reception team for information from multiple fixed and mobile locations across a single NHS trust.

The technology operates using Intouch’s self check-in kiosks and enables patients to video call staff at a central reception desk for support with queries including locating a clinic, finding their way around a hospital building or completing a self check-in.

The service can also be accessed using a smartphone app and is available for use by hospital visitors as well as patients.

Mike Sanders, chief executive officer at Intouch with Health, said: “iReceptionist allows trusts to extend their reception service across their entire estate while only needing to have staff at one location.

“Using iReceptionist’s live dashboard, the reception team can easily see when a new patient arrives, their location if they are using a kiosk, and how long the patient has been waiting.

“The reception team can then provide remote support to help patients with queries like locating a clinic or a relative who is in hospital, finding their way around the building or simply completing a self check-in using the kiosk.”

Mike added: “Working with our partners at Kingdom Technology, we have created a solution to enable a single reception team to support every visitor and patient across every hospital within a single trust, anywhere at anytime.

“Managers can also access iReceptionist’s analytics and reports to spot patient query trends and analyse the service performance, thus supporting continuous improvement processes.”