Barclays launches free helpline for UK clients impacted by Coronavirus


Barclays has launched a free helpline for UK clients impact by Coronavirus.

  • Open Monday to Friday, 8am to 8pm offering guidance, support and information
  • Available for the bank’s one million business banking customers

Barclays Business Banking will host a Facebook Live discussion on Wednesday 18th March 2020 from 10 – 11am. A panel of experts from the bank, the China British Business Council and the Institute of Export and International Trade will help SMEs navigate the challenges and uncertainty generated by COVID-19

Ian Rand, CEO of Barclays Business Banking, said: “Our network of relationship managers has been reaching out to SMEs across the UK to see if they require additional support during this time, as we do regularly when we see any events which may have an impact on our clients.

“Barclays is ready to help, whether that’s with managing cash-flow or any other support, and we encourage any customer who needs guidance to call us or contact their relationship manager.”

A Barclays spokesperson said: “Any customers suffering hardship as a result of COVID-19 can contact our specialist support colleagues if they are experiencing problems making repayments to their mortgage, overdraft, personal loans or credit cards. These customers can also access their fixed savings accounts early without paying any penalty charges.”

Business Banking Customers

o   12-month capital repayment holidays on existing loans over £25k

o   Increased or new overdraft facilities and other working capital solutions

o   Access to funding – 360,000 SMEs have pre-assessed lending limits which can be accessed via the Barclays app or online banking

o   In addition, the bank has an existing £14 billion lending fund launched in 2019 as part of a three-year commitment to help SMEs build resilience during uncertain times.